Having trouble accessing the attachment from an encrypted email? You can see the email message but not the attachment?
- If you can see the email message, but not the attachment, you are probably viewing the opening the PDF in your browser (IE: Chrome, or Edge). A browser’s PDF Viewer will not display the attachments.
- Be sure you are using Adobe Reader or Adobe Acrobat to open the Encrypted PDF. Enter your Secure PDF passphrase when prompted.
- You will see a menu bar on the left-hand side of the screen.
Click on the Paper Clip and the attachments will be visible
Comments
0 comments
Please sign in to leave a comment.