An Important Message about COVID-19
Our team is taking the situation with the Coronavirus very seriously. The novel coronavirus, COVID-19, presents our world, country and business community with a unique public health challenge.
As your payroll provider, our primary goal is to continue to provide uninterrupted service to our clients while ensuring the health and safety of our employees and community. As such, we have been working over the past several weeks to ensure we are able to meet these goals.
Services and Communication with Our Office
At this time, we do not anticipate any disruption with our services or communication channels. Due to the internal infrastructure in place as well as the cloud-based nature of our payroll platform, we do not expect any issues with these business functions.
Emails & Phone Calls
Our email system is hosted by Microsoft. Therefore, employees are able to send and receive email communications from any location.
Additionally, we utilize internet-based phone systems and internal communication systems. As such, our team can also access these systems from any location.
Our payroll platform is hosted at Amazon Web Services (AWS). Because we offer our clients this cloud-based system, employers are able to access their data, process payroll, and pull reports electronically through their portal from any location.
Additionally, all of your employees can access their payroll information and pay stubs through their employee portal. If you are not currently using Employee Self-Service, contact us to easily enable this feature for streamlined communication to facilitate remote work during this time.
Exploring Your Options
If you still issue paper checks for some or all of your employees, it’s important to be aware of alternative payment methods available. In the event of printing or distribution disruptions, you have a few options to consider.
For any employees not currently receiving Direct Deposit, you can easily set this up in your payroll portal. If you have Employee Self-Service (ESS) enabled, you can even have employees enter this information themselves to minimize your workload.
Top Tip: If Employee Self-Service is not yet enabled, contact our office to request a quote to add this for your employees!
If Direct Deposit isn’t an option for your employees, there are other options to achieve the same user experience. Pay cards are an excellent option to virtually pay employees to avoid disruption due to potential check delivery delays in light of the Coronavirus.
Contact our office to learn more about Pay Cards.
Lastly, in the event that you are unable to enroll employees in direct deposit quickly enough, you can order check stock from our office to issue manual checks.
We know that the weeks to come will bring unexpected challenges for the business community as a whole due to the Coronavirus. However, we are prepared to respond to these challenges as they arise. Additionally, we will continue to provide ongoing communications as more details unfold.
If you have any questions or concerns, please feel free to contact our office. And don’t forget to keep an eye out for more Coronavirus and business updates to come soon!